Refund policy

Shipping

All orders are packed and shipped from our studio in the Netherlands.

Processing: Orders are processed within 1–3 business days. During launch periods this may be slightly longer; if so, we will let you know.

Delivery estimates.

| United Kingdom | DHL | 5–10 business days | [€] |

| United States & Canada | DHL | 7–14 business days | [€] |

| Asia-Pacific (incl. Japan, Korea, Taiwan) | DHL | 7–14 business days | [€] |

All shipments include tracking, sent to your email once the order ships.

Customs & import duties: For deliveries outside the European Union, your order may be subject to import duties, taxes, or handling fees levied by your country. These are determined by your local customs authority and are the responsibility of the customer. KNOSION has no control over these charges and cannot predict their amount.

Returns

EU right of withdrawal: You may return your order within 14 days of delivery, no reason required. Email info@knosion.net within 14 days of receiving your order to register the return, then ship the item(s) back within 14 days of your notification.

Condition: Items must be unworn, unwashed, and undamaged, with all original tags attached and in the original packaging. Items that do not meet these conditions may not qualify for a full refund.

Return shipping: Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as the item remains your responsibility until it reaches us. The return address will be provided when you register your return.

Refunds: Once we receive and inspect your return, your refund — including the original standard shipping cost — is issued to your original payment method within 14 days. Your bank or card provider may take a few additional days to process it.

Exchanges: We do not offer direct exchanges. If you would like a different size or item, please return your order for a refund and place a new order.

Faulty items: If your item arrives damaged or develops a fault, contact us at info@knosion.net with photos and your order number. We will resolve it with a repair, replacement, or refund at no cost to you, in line with your legal guarantee.

Questions? Email info@knosion.net — we aim to reply within 2 business days.